Microdot Anti-Theft Systems Limited ("the Company") is registered under the Data Protection Act. "Alpha Dot", "Alpha Trace" and "Alpha Traceline" are all trading names used by the Company. To find out how to contact us please visit the “contact us” section of our website. Alpha Dot is a property marking system whereby uniquely numbered batches (of varying quantity) of tiny microdots can be applied to items of property. These tiny markers can be found and read with a magnifier. The PIN relating to each batch of markers can be registered on our secure database to an individual or Company so that the identity of the owner can be established upon due enquiry.
Sales and delivery
Unless otherwise agreed at the point of sale, all orders for the product for use within the U.K. will be dispatched within 5 working days by Royal Mail first class ordinary post. For sales and service outside the U.K. please contact us with your requirements before ordering.
Unlike home possessions vehicles often change hands. In the case of a road registered vehicle one pot of dots must be used solely for that vehicle and registered under a separate PIN number. If you then dispose of the vehicle any new owner may contact us to arrange transfer of the PIN registration into their name. We do not delete the history ownership record so police may contact you to try and locate the current owner even though you have disposed of the vehicle.
Refunds and returns
We offer a no quibble return policy. If you are not entirely happy with what you receive from us we will accept it back without dispute provided that you advise us within 14 days from the date of receipt using the contact us section of our website. We will forward you a prepaid postal packet for this purpose. You will be refunded within 3 days of receipt of the goods by us of any monies paid. Please note we will not make a refund for any products which have been used and/or registered on our database.
Data Protection and the database – our general policy
The Company’s database contains a record of unique numbers from the product (PIN’s) together with contact details of you the customer. Any data you provide to us will be retained used and/or disclosed solely for the purposes of (a) endeavoring to assist police in identifying you as the customer in order to establish ownership of any possessions which have been marked with the Alpha Dot microdot marking system ("the product") and to assist police or any other agency in investigating and/or prosecuting any alleged offender in relation to the theft of any such possessions (b) verifying and disclosing your record to bona fide Insurance Companies their agents or brokers (c) for our own marketing promotional and statistical purposes. We will never sell, impart or otherwise utilize your data to any other third parties. You may request at any time for your personal data to be removed from our database upon written request but we will not delete any information relating to any property which you have previously informed us of and to which the product has been applied.
Retention of Personal Data
The methodology of the product is reliant upon Police or other agencies being able to successfully contact you if a marked item is found and a PIN located and read. It is very important therefore that you keep us advised of your current contact information. As part of the product offering the Company continuously maintains a database of its customers in order that police may identify and contact the person who registered themselves against the product. It is your responsibility to keep us informed of your contact details. We may, from time to time, attempt to contact you to re-confirm your status and/or the data held. In order to do this we will of course only be able to communicate with you using the contact details we currently hold. In the event that no reply is received from you within a reasonable period of time (and a maximum of six months) we reserve the right to suspend or remove your data from our records.
Retention of Financial Data
Where payment for the Company’s products is made by credit or debit card your card information will not be retained beyond the completion of the transaction. Where customers subscribe for our products (for example by use of our subscription scheme) on a periodic basis then your bank, credit or debit card information may be retained by us and/or our payment provider (such as PayPal or World Pay) for the purpose of renewing any subscription agreement you enter into.
Definitions of “ownership” and “lifetime registration”
Registration of the Alpha Dot product on the database does not confirm ownership or title to any marked property. The expression “owner” shall mean the identity of the person or entity who registers on the database. Where registration of the Alpha Dot product has been recorded against any specifically named property (for example a vehicle) such registration does not confirm or imply ownership or any other rights to that property.
The expression “Lifetime registration” means that for the time that you remain the owner of the recorded item there will be no further charges to keep and maintain your current contact details. “Lifetime registration” is not transferable and ceases to be our responsibility when or if the recorded item changes hands. Should the new owner require their contact information to be recorded on the database then further charges may apply either by way of a subscription or by payment of a fee (as advertised on our website from time to time) to secure a further period of Lifetime registration as previously defined.
Subscription – general policy
Where Alpha Dot product is offered by way of a recurring subscription charge the subscription payment is in exchange for supplies of the product and also the continuing provision of the registration service.
Subscription to the scheme is conditional upon acceptance of these additional terms and conditions:
i. One address. The subscription service may only be registered to one address at a time. It is your responsibility to keep your contact details up to date and accurate.
ii. When the subscriber joins the scheme they are entitled to a maximum number of kits within the first 12 months dependant on the type of subscription they have chosen. If the subscriber does not request their full entitlement within the first year they may nevertheless request them at any time provided their subscription is up-to-date and they have not cancelled. At the commencement of every anniversary of the subscription the subscriber is also entitled to further supplies of Alpha Dot product (as advertised). It is the sole responsibility of the customer to request this further entitlement within each subsequent 12 month period. If the request is not made, then the further entitlement for that 12 month period is forfeited. Put another way it’s ‘use it or lose it’ each year you are with us.
iii. Minimum term & Cancellation by the subscriber. When you order, you may change your mind up to 14 days later; our refunds and returns policy above then applies. The minimum subscription period is two years and thereafter may be cancelled by the subscriber at any time by giving the Company one months notice unless the subscriber has placed a request for their annual entitlement in which case the subscriber must continue to pay their subscription for a further year from the end of each anniversary so cancellation will only then become effective at the end of that anniversary. For the avoidance of doubt, an example might be as follows: Mr. Smith decides to subscribe to the scheme commencing 1st. September 2012. He is obliged to subscribe for two years. In October 2014 he requests his entitlement of one further Alpha Dot kit but then chooses to cancel his subscription. Because he has received his entitlement he is obligated to pay us any subscriptions due for a year from 1st. September 2014.
iv. Following cancellation the registration, product supply and any further entitlement/s will then cease and any information held will be either removed or suspended from the database at the sole discretion of the company. Any financial data such as your Bank, credit or debit card information will be deleted. If the subscriber has elected to pay monthly no refunds of premium will be made; if annual, then a refund will be made to the subscriber for any remaining full month/s. The registration service will continue to be provided until cancellation is effective.
v. Subscription – non-payment. If the subscriber fails to maintain the subscription the Company shall first notify the subscriber either by email or letter giving a minimum of two months notice to make good any shortfall. Continued failure to maintain the subscription will then result in the service being cancelled without further reference to the subscriber (at the sole discretion of the Company)
vi. If the Company decides to cease the subscription scheme, then all the Alpha Dot kits the subscriber has registered with the company shall remain registered permanently as though they had been purchased and the subscriber shall be provided with an opportunity to request any entitlement of un-requested product which they would have been entitled to until the point at which the scheme is terminated.
The product – Use, Health and Safety
The fitting guides and advice provided with the product are for guidance only. Application of the microdots is entirely at the discretion of the user and given that the Company is entirely unaware of the material structure and construction of the user’s goods or property cannot provide definitive advice nor provide any guarantee of suitability or subsequent problems arising from any damage howsoever caused as a result of the product application. If the user is concerned or has any doubt whatsoever about the appearance or any other affect to any goods or surfaces to which the adhesive is to be applied we strongly recommend that a small amount of the adhesive is tried first as a test sample before proceeding with the application. Health and safety data sheets for the adhesive are available on request. We will be pleased to use our reasonable endeavours to promptly provide further information on any specific application provided we are consulted before application or use.
Police and the Law
The Company's policy is to provide an expert witness and witness statement anywhere within the UK or other territory upon any reasonable police request in order to aid in the arrest and conviction (or acquittal if the circumstances so arose) of persons who are being prosecuted for any theft in which Alpha Dot has been used as a source of evidence. Alpha Dot is solely a method of identification to locate or make contact with the person(s) so registered.
Other points and these Terms and Conditions
Ownership to any brand names logos or trademarks on our website/s or other literature (other than those belonging to the Company) are hereby acknowledged. Terms and conditions may only be varied by mutual consent and in writing between all parties. In the event of any dispute English Law shall apply. Headings where used are for guidance only. We reserve the right to amend or change these terms and conditions at any time which will always be posted on our web site for the time being www.alpha-dot.co.uk